Introduction

At Oros it is safe and easy to shop. We offer fast delivery. VAT is included in all prices. Below you will find our full terms and conditions. 

For goods purchased and shipped from the online store: Seller is: Oros Nordic AS

The online store business of www.orosnordic.com is operated by: Oros Nordic AS

Address: Oros Nordic,Eckersbergs gate 31, 0266 Oslo, Norway. Organization number 934297261

Terms and conditions for subscription can be found further down the page.

Right of withdrawal

According to the Danish Right of Withdrawal Act, the customer has a 14-day right of withdrawal. This means that you have the right to cancel your purchase by informing Oros within 14 days from the day you, or another party, has received the ordered goods (the cancellation period). 

If the Customer wishes to exercise the right of withdrawal, the Customer must, before the withdrawal period has expired, send an email to Oros Nordic (info@orosnordic.com). In this message, the Customer must state their name, address and other relevant information, such as order reference, invoice number and the name of the product.  

If the Customer exercises his right of withdrawal, the Customer shall pay for the return costs. The Customer is responsible for the condition of the product after the Customer has received the product and during the return shipment. The product must be returned within 14 days from the date on which Oros was notified that the Customer exercises his right of withdrawal. The product must be sent well packaged, in good condition and in the original box and/or packaging.

Always contact us before returning an item, so that we can help you more easily and quickly. We will send you a return address label to use when you send the items back. The return address label costs NOK 99.

If the Customer exercises the right of withdrawal, Oros shall refund the amount paid by the Customer for the product, including shipping costs. Any additional shipping costs resulting from the Customer choosing a delivery option other than the standard delivery offered by Oros are excluded from the refund. In the event of a partial return of an order, shipping costs will not be refunded. Oros is entitled to deduct from the amount to be refunded an amount corresponding to the decrease in value of the product, compared to its original value, if, and to the extent that, such decrease in value is due to the Customer handling the product beyond what is necessary to establish its function or characteristics.

Oros shall refund the amount without undue delay, but not later than 14 days from the date on which Oros received the Customer's notice of withdrawal. Oros shall be able to postpone the refund until Oros has received the product or the Customer has provided evidence that the product has been returned, for example by a delivery confirmation. Refund shall be made to the Customer using the payment method chosen by the Customer, unless otherwise agreed or if there is any objection to such refund.

Exceptions to the right of withdrawal

• If the product has been used and is no longer in its original condition, we reserve the right to make a deduction from the refund upon return.
• In cases where the product is specially made for you as a customer, open purchase or right of withdrawal does not apply.
• Open purchase and right of withdrawal do not apply to metered goods or tape.

Wrongly delivered or missing item

If you are missing an item or have received the wrong item, please notify us within 5 days of receiving the package. State which item is missing or what was delivered incorrectly and we will help you.  

Complaints

If you receive a damaged item, please contact us and describe the damage in detail. You as the customer are responsible for unpacking and checking that the products in your package are free of defects after you have received them. If the package is damaged upon delivery, you must report the damage directly to your Post Office when you collect the package, or to the transport company that delivered your package. Submit your error message to customer service and we will help you. We will pay the return shipping in the event of a return of the item due to a complaint. In the event of a dispute, our policy is to follow the decisions of the Consumer Council. 

The buyer has always made a complaint in time if it occurs within 2 months of the defect being discovered or should have been discovered. A complaint can be made no later than two years after the buyer took over the goods. If the goods, or parts of them, are intended to last significantly longer than two years, the complaint period is five years. Complaints to the seller should be made in writing.

Complaint

Should we reject a possible complaint, you have the opportunity to appeal to the Consumer Council.

Force Majeure

Oros Norge AS is exempt from its obligations under the purchase agreement if circumstances occur that are beyond Oros control. This may include, for example, legislation, strikes, war, terrorism, fire, flooding, natural disasters or similar events. 

Shipping Options & Delivery

Delivery is made with DHL. DHL's delivery time is 1-5 working days, depending on where you live in Europa and which delivery option you choose. You have the right to cancel your purchase in the event of a delivery delay. Refunds will be made within 14 days. There are no customs duties or other fees

Payment

We have several payment methods and one of them is Klarna. No fees are charged for any payment methods. As a customer, you can pay by card, direct payment and against invoice and as a private customer, payment can also be made in installments. The payment period for invoices is 30 days from the date the goods are shipped from Oros. If payment is not made, a reminder fee of NOK 60.00 and late payment interest of 25.5% will be charged. If you have not shopped with Klarna before, a micro-information will be made upon purchase so that we can check your creditworthiness. Klarna meets the requirements for PCI DSS and has an SSL certificate.

Questions about your payment? For help with payment-related questions, you can contact Klarna customer service directly. You can also use the chat function in the Klarna app or call 21 01 89 91.

Sales to minors

If you are under 15 years of age, you must have permission from a guardian to order from us.

Prices

The prices you find on our website are current and include 25% VAT. The VAT is displayed at checkout, with any shipping costs, before you confirm your purchase. If the VAT changes, we have the right to change the prices accordingly. Price adjustments may occur at any time, without prior notice. 

Discount code

Multiple discount codes cannot be combined, unless this is clearly stated in the terms and conditions for the specific discount code. The customer is responsible for entering the correct discount code, and price adjustments due to an incorrect discount code cannot be adjusted afterwards. 

Unclaimed packages/shipments

If packages are not collected, Oros reserves the right to invoice the customer for shipping costs, return shipping and handling costs totaling NOK 200. For heavy goods or goods with an unusual size, a cost will be added according to the current shipping table. If you have selected invoice as a payment option, the invoice is included in the package, and it is therefore important that you collect the package and pay it within 14 days to avoid reminder fees and interest. Any invoice for an uncollected package will be sent through our partner Klarna.

Warranty

A warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not imply any limitations on the buyer's right to make complaints and claims in the event of delay or defects.

We guarantee that the goods you receive are free from defects upon delivery. Should you receive a damaged item, please contact us and describe the damage in detail. You have a 2-year warranty and a 3-year right of complaint on all products. Contact us if you need to make use of the warranty. Oros will bear the costs of return shipping for any approved complaints. In the event of a dispute, our policy is to follow the decisions of the Norwegian Consumer Council.

Delivery method

For deliveries to EU, we use DHL. At checkout, you choose whether the goods should be delivered to your nearest post office, or if you want home delivery.

Delivery time

The delivery time may vary, and the delivery time of your product(s) can be read on the product page of each individual product.

We do everything in our power to deliver your order in accordance with our delivery times. If an item deviates from the promised delivery time, and there is a delay in your delivery, you as a customer will be informed of this via email. You can cancel all or part of your order at any time, if we do not keep our promise of delivery times. If the customer cancels the purchase due to delayed delivery, a refund will be made within 14 days.

There may also be cases where it is impossible for us to keep our delivery time promise. An example of this is if one of our suppliers does not keep their delivery promise with us. We will, as soon as possible, inform you of this via email.

Security & Privacy

We use SSL (Secure Socket Layer), which means that all orders are encrypted and therefore completely secure.

Oros guarantees that we will never give out your personal information or email address to third parties, unless there are special reasons, e.g. that the police, public prosecutor or similar request information. You have the right to receive the information we have registered about you, and if you believe it is incorrect or irrelevant, you can request correction or removal from our customer register. In this case, contact our customer service